The Department of Infrastructure, Transport, Regional Development, and Communications have issued a recall notice for all Jayco Journey & Starcraft caravans manufactured between 2012 and 2020 because of a possible error on the VIN plates.
Recall number: REC-004960
Campaign number: JC0050
Original published date: 23 September 2021
Make and model information
Make: Jayco Journey & Starcraft Caravan
Model: 16.51-3.OB
Year range: 2012 – 2020
Affected units: 754 Click here for VIN List
Variant applicability: This model does not include variants
What are the defects?
The VIN plate fitted may display incorrect load rating and tyre specifications. The incorrect information on the VIN plate might result in inappropriate tyres to be fitted.
What are the hazards?
If fitted with inappropriate tyres, and the caravan is loaded to the specifications on the VIN plate this may result in the failure of the tyre. This increases the risk of an accident resulting in injury or death to the occupants of the tow vehicle or other road users.
What should consumers do?
Affected caravans will require the replacement of the VIN plate and inspection and/or replacement of all three tyres (including the spare).
Owners should call their closest Jayco Dealer or Jayco Authorised Service Agent and book their caravan for rectification work free of charge.
To find the nearest Jayco Dealer or Service Agent, enter your postcode at www.jayco.com.au.
Supplier details: JAYCO UNIT TRUST
The full list of affected VIN numbers can be downloaded from the original recall notice by clicking here.
Who should owners/operators contact for more information?
Contact name: Jayco customer Service
Contact phone: 1800 331 601
Contact email: info@jayco.com.au
Contact website: www.jayco.com.auopens an external website
Responsible regulator
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.
