Jayco Journey & Starcraft recall

The Department of Infrastructure, Transport, Regional Development, and Communications have issued a recall notice for all Jayco Journey & Starcraft caravans manufactured between 2012 and 2020 because of a possible error on the VIN plates.

Recall number: REC-004960

Campaign number: JC0050

Original published date: 23 September 2021

Make and model information

Make: Jayco Journey & Starcraft Caravan

Model: 16.51-3.OB

Year range: 2012 – 2020

Affected units: 754 Click here for VIN List

Variant applicability: This model does not include variants

What are the defects?

The VIN plate fitted may display incorrect load rating and tyre specifications. The incorrect information on the VIN plate might result in inappropriate tyres to be fitted.

What are the hazards?

If fitted with inappropriate tyres, and the caravan is loaded to the specifications on the VIN plate this may result in the failure of the tyre. This increases the risk of an accident resulting in injury or death to the occupants of the tow vehicle or other road users.

What should consumers do?

Affected caravans will require the replacement of the VIN plate and inspection and/or replacement of all three tyres (including the spare).

Owners should call their closest Jayco Dealer or Jayco Authorised Service Agent and book their caravan for rectification work free of charge.

To find the nearest Jayco Dealer or Service Agent, enter your postcode at www.jayco.com.au.

Supplier details: JAYCO UNIT TRUST

The full list of affected VIN numbers can be downloaded from the original recall notice by clicking here.

Who should owners/operators contact for more information?

Contact name: Jayco customer Service

Contact phone: 1800 331 601

Contact email: info@jayco.com.au

Contact website: www.jayco.com.auopens an external website

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

By Marty Ledwich

Marty Ledwich is a writer and photographer who is on the road full-time with his wife, Kylie, towing their off-road Roadstar caravan with a Toyota Land Cruiser 200 series. Marty was a volunteer in the Victoria Sate Emergency Service for 30 years and has travelled extensively around Australia.

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